PUBLIC AGREEMENT (OFFER)

1. This Agreement is public, that is, according to the legislation of the countries of the European Union, its terms are the same for all buyers regardless of status (individual, legal entity, individual entrepreneur). With full agreement with the terms of this Agreement, the Buyer accepts the terms and procedure for placing an Order, paying for the Goods, and delivering the Goods.
2. This Agreement is an agreement between Forterium, hereinafter referred to as the “Seller”, and any legal entity, individual entrepreneur or individual user of the services of the Seller’s online store, hereinafter referred to as the “Buyer” (hereinafter referred to collectively as the “Parties”, and each separately – “Party”), according to which the Seller, through a Public Offer, offers the Buyer regbnm the Product through the corresponding Website of the Seller https://forterium.com/.
3. Full and unquestioning acceptance of the terms of this public Agreement is the fact of payment of the Order in the amount of 100% on the terms of this Agreement. This Agreement is concluded by providing the Buyer’s full and unconditional consent to conclude the Agreement in full, without the signing of a written copy of the Agreement by the Parties.
4. By concluding the Agreement, the Buyer confirms that he is fully familiar with and agrees with its terms, and also, if the Buyer is an individual, gives permission to process his personal data in order to be able to fulfill the terms of this Agreement, the possibility of making mutual settlements,
5. According to the terms of this Agreement, the Seller undertakes to transfer the Goods corresponding to the Buyer’s Order within the stated period, and the Buyer undertakes to accept the Goods and pay a certain amount of money for it.
6. The buyer is obliged:

6.1. Before placing an Order, familiarize yourself with the contents of this Agreement, as well as the terms of payment and delivery on the Website;

6.2. Read the information about the Product that is posted on the Website;

6.3. Place an Order on the Website yourself;

6.4. Timely pay and receive the Order under the terms of this Agreement;

7. The buyer has the right:

7.1. Require the Seller to provide services in accordance with the terms of this Agreement.

8. The seller is obliged:

8.1. Comply with the terms of this Agreement;

8.2. Transfer the Goods to the Buyer in accordance with the sample located on the Website and chosen by him, executed by the relevant Order in accordance with the terms of this Agreement;

8.3. Not to disclose any private information of the Buyer and not to provide access to this information to other persons, except as required by applicable law;

8.4. Provide advice on the use of the Website and on issues of placing an Order.

9. The seller has the right:

9.1. The Seller reserves the right to unilaterally stop the provision of services under this Agreement in the event of a violation by the Buyer of the terms of this Agreement;

9.2. The Seller reserves the right to change this Agreement unilaterally before its conclusion;

9.3. Unilaterally and at its own discretion, make changes to the information posted on the Website;

9.4. Engage Third Parties to fulfill their obligations to the Buyer;

9.5. Change the delivery time of the Goods ordered by the Buyer, having previously notified the Buyer of such changes.

9.6. Not be responsible for the improper use of the Product ordered by the Buyer.

10. The Buyer independently places an Order on the Website
11. The full cost of the Goods is indicated on the Seller’s Website.
12. The Seller may provide the Buyer with information related to the Product, registration and execution of the Order.
13. The Order amount consists of the total cost of the Goods ordered by the Buyer.
14. The price of the Product indicated on the Website may be changed by the Seller unilaterally. In this case, the price of the Product ordered by the Buyer is not subject to change.
15. Payment for the Goods is carried out by the Buyer by transferring prepayment funds in the amount corresponding to the price of the Order to the Seller’s current account.
16. The Seller has the right to provide discounts on Products and establish a bonus program. 17 Types of discounts, bonuses, the procedure and conditions for their accrual are indicated on the Website and can be changed by the Seller unilaterally.
17. The Seller ensures the availability of the Product that is listed on the Website, but if the Product is not available, the Seller may exclude it from the Order, having previously notified the Buyer.
18. In the event of the introduction of taxes and fees that are not included in the cost of the Goods (works, services) and are payable by the Buyer, the amounts of such taxes and fees will be included as a separate line in the Order and are payable by the Buyer along with the cost of the ordered Goods.
19. The Seller’s operating hours and delivery times are indicated on the Website.
20. The delivery time can be changed by the Seller unilaterally.
21. Ownership of the Goods, as well as the risk of accidental damage or loss, passes to the Buyer from the moment the cost of the Goods is paid. Payment for the Goods by the Buyer indicates that there are no claims to the Goods and the Seller has properly fulfilled its obligation to transfer the Goods.
22. The parties are responsible for failure to fulfill or improper fulfillment of the terms of this Agreement in the manner prescribed by this Agreement.
23. The Seller is not responsible for damage caused to the Buyer due to improper use of the Goods purchased by him.
24. The Buyer bears full responsibility for the accuracy of the data he provides when placing an Order for the Product.
25. In the event of force majeure circumstances, the Parties are released from fulfilling the terms of this Agreement. For the purposes of this Agreement, force majeure circumstances are understood as events of an extraordinary, inevitable, unpredictable nature, excluding or objectively preventing the execution of this Agreement, the occurrence of which the Parties could not foresee and prevent by reasonable measures.
26. The parties make every effort to resolve any disagreements exclusively through negotiations.
27. All controversial issues that may arise under this Agreement or in connection with its execution are resolved by the Buyer and the Seller through negotiations. Pre-trial dispute resolution is mandatory.
28. All text information and graphic images posted on the Website are the property of the Seller.
29. This Agreement is valid until the Parties fulfill all the terms of the Agreement.
30. The website may temporarily suspend operation due to maintenance or technical work.
31. The Seller reserves the right to unilaterally make changes to the content, prices and composition of dishes at its discretion, without prior notice to the Buyer.
32. The Agreement is public and open-ended and is valid until terminated by any of the Parties in the manner established by this Agreement or current legislation, but in any case until its final execution by the Parties.

PAYMENT CARD DETAILS TRANSFER SECURITY POLICY

1. When paying for an order by bank card, payment processing (including entering the card number) takes place on a secure page of the processing system. This means that your confidential data (card details, registration data, etc.) do not reach us, their processing is completely protected and no one can obtain the client’s personal and bank data.
2. When working with card data, the information protection standard developed by the international payment systems Visa and MasterCard – Payment Card Industry Data Security Standard (PCI DSS) is used, which ensures safe processing of details of the Owner’s Bank card. The applied data transmission technology guarantees the security of transactions with bank cards through the use of Secure Sockets Layer (SSL) protocols.
3. The Payment Card Industry Data Security Standard (PCI DSS) is a widely accepted set of policies and procedures intended to optimize the security of credit, debit and cash card transactions and protect cardholders against misuse of their personal information. PCI DSS was designed to prevent cybersecurity breaches of sensitive data and reduce the risk of fraud for organizations that handle payment card information.
4. PCI DSS is not a law or legal regulatory requirement. However, it is often part of contractual obligations businesses that process and store credit, debit and other payment card transactions adhere to. Contractually obligated organizations must meet the requirements of PCI DSS to establish and maintain a secure environment for their clients.
5. PCI DSS was created in 2004 by five major credit card companies: Visa, Mastercard, Discover, JCB and American Express. The Payment Card Industry Security Standards Council (PCI SSC) developed the guidelines for PCI DSS.
6. The PCI Security Standards Council (PCI SSC) has created six major goals for PCI DSS:

Build and maintain a secure network and systems. Credit card transactions must be conducted in a secure network. The security infrastructure should include firewalls that are strong and complex enough to be effective without causing inconvenience to cardholders or vendors. Specialized firewalls are available for wireless local area networks, which are highly vulnerable to eavesdropping and malicious attacks. Vendor-provided authentication data, such as personal identification numbers and passwords, should not be used on an ongoing basis.

Protect cardholder data. Organizations adhering to PCI DSS must protect cardholder information wherever it’s stored. Repositories with vital data, such as birthdates, mothers’ maiden names, Social Security numbers, phone numbers and mailing addresses, must be secure. The transmission of cardholder data through public networks must be encrypted.

Maintain a vulnerability management program. Card services organizations must institute risk assessment and vulnerability management programs that protect their systems from the activities of malicious hackers, such as spyware and malware. All applications should be free of bugs and vulnerabilities that might enable exploits in which cardholder data could be stolen or altered. Software and operating systems must be regularly updated and patched.

Implement strong access control measures. Access to system information and operations should be restricted and controlled. Every person who uses a computer in the system must be assigned a unique and confidential identification name or number. Cardholder data should be protected physically, as well as electronically. Physical protection can include the use of document shredders, limits on document duplication, locks on dumpsters and security measures at the point of sale.

Regularly monitor and test networks. Networks must be regularly monitored and tested to ensure security measures are in place, functioning properly and up to date. For example, antivirus and antispyware programs should be provided with the latest definitions and signatures. These programs frequently scan all exchanged data, applications, RAM and storage media.

Maintain an information security policy. A formal information security policy must be defined, maintained and followed by all participating entities. Enforcement measures, such as audits and penalties for noncompliance, might be necessary.

7. PCI SSC includes specific requirements in each of the six PCI DSS goals. Organizations that want to be PCI DSS-compliant must meet these 12 requirements:

7.1. Install and maintain a firewall to protect cardholder data environments.

7.2. Don’t use vendor-supplied default passwords and other security parameters.

7.3. Protect stored cardholder data.

7.4. Encrypt payment card data transmitted across open, public networks.

7.5. Use and regularly update antivirus software.

7.6. Develop and maintain secure systems and applications.

7.7. Restrict access to cardholder data to employees with a business need because their jobs require access.

7.8. Assign a unique ID to each person with data or computer access.

7.9. Restrict who has physical access to cardholder data.

7.10. Track and monitor all access to network resources and cardholder data.

7.11. Regularly test security systems and processes.

7.12. Maintain an information security policy.

REFUND POLICY

1. You can request a refund only within 30 days after purchasing the product.
2. Refunds are made after deducting the commission of payment systems.
3. In the case of VISA and MasterCard payments, the money is returned to the same card from which the payment was made. After we return the payment, the money appears on the card within 3 banking days. Please note that this payment does not appear on card statements, but simply increases the amount on the card. This type of return is only available within 30 days of payment.
4. The money is returned using the same details that were used to pay for the services.
5. The refund is made within 10 days from the moment of submitting the application.
6. Refunds are not made in case of violation of the rules of use of the site.
7. All bonuses and discounts are deducted during the return.